LuxeBirch ships orders from our USA facility within 2-5 business days, with delivery times varying by location (typically 2-5 days in the USA). International shipping may take longer and could incur customs fees, payable by the customer.

We offer a 15-day return policy for unused, undamaged items in original packaging. To initiate a return, contact hi@luxebirch.com for a return authorization and shipping instructions. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect. Refunds are processed within 10 business days of receiving the return, credited to the original payment method. Personalized items may have a deduction from the refund amount as they cannot be restocked.
Made in USA
Ships in 48 hours
Satisfaction Guaranteed
10,000+ Orders Shipped

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Frequently Asked Questions

Find answers to common questions about our products and services

  • Each piece is custom-made just for you.

    Orders are typically produced within 2–5 business days, and shipping takes an additional 3–7 business days depending on your location.

    You’ll receive a tracking link as soon as your order ships.
    Where is your jewelry made and shipped from?

  • Our jewelry is crafted and shipped from our trusted production partners in the United States.

    This ensures faster delivery times and consistent quality control.

  • Our pieces are made with high-quality stainless steel and are available in finishes like 18K gold plating.

    They are designed to be:


    • Durable

    • Resistant to tarnishing

    • Safe for everyday wear

    To keep your jewelry looking its best, avoid prolonged exposure to water, perfumes, and chemicals.

  • Yes - our jewelry is designed to be lightweight, comfortable, and suitable for daily wear.

    Many customers wear their personalized pieces as part of their everyday style.

  • Since each item is custom-made, please double-check your spelling before placing your order.

    If you notice an error shortly after ordering, contact us immediately — we’ll do our best to help before production begins.

  • Because each piece is personalized, we do not accept returns for change of mind.

    However, if your item arrives damaged, defective, or incorrect, we will gladly replace it at no additional cost.

  • If there’s any issue with your order, please contact us within 15 days of delivery with a photo.

    We’ll quickly arrange a replacement to make it right.

  • We offer free shipping on all orders (if that’s your current offer — adjust if needed).

    No hidden fees — what you see at checkout is what you pay.

  • At the moment, we do not offer live previews, but our design team carefully formats each name or message to ensure it looks beautiful and balanced.

    If you have specific requests, feel free to contact us before placing your order.

  • To maintain shine and longevity:


    • Store in a dry place

    • Avoid water, perfumes, and lotions

    • Gently clean with a soft cloth

    With proper care, your piece will stay beautiful for years.