Refund policy

Return and Refund Policy
At LuxeBirch, we strive to ensure your complete satisfaction with every purchase. If you’re not fully satisfied, we’re here to assist with our return and refund process outlined below. Please read carefully to understand your options.

Eligibility for Returns

  • Items must be returned within 15 days of delivery.
  • Products must be unused, undamaged, and in their original packaging, including all tags, accessories, and documentation.
  • Personalized items are eligible for return, but due to their custom nature, they cannot be restocked and are subject to a restocking fee (see below).
  • Returns for defective or incorrect items are exempt from restocking fees, provided the issue is reported within 7 days of delivery.

Return Process

  1. Initiate a Return: Contact our support team at hi@luxebirch.com to request a Return Authorization (RA) number. Returns without an RA number will not be accepted.
  2. Shipping Instructions: Upon approval, you’ll receive a return shipping label and instructions. Package the item securely in its original packaging.
  3. Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect, in which case LuxeBirch will cover the shipping fees.
  4. Send the Item: Ship the item to the provided return address within 7 days of receiving your RA number. We recommend using a trackable shipping method, as LuxeBirch is not responsible for lost or damaged return shipments.

Refunds

  • Once we receive and inspect your return, we’ll notify you via email regarding the approval or rejection of your refund.
  • Approved refunds will be processed within 10 business days and credited to your original payment method.
  • For non-defective, non-incorrect personalized items, a 30% restocking fee will be deducted from your refund, as these items cannot be restocked due to their custom nature.
  • Shipping costs (both original and return) are non-refundable unless the return is due to a defect or error on our part.
  • If an item is returned damaged, used, or incomplete, LuxeBirch reserves the right to deny the refund or apply additional deductions.

Defective or Incorrect Items
If your item arrives defective or incorrect, please contact us within 7 days of delivery at hi@luxebirch.com with photos of the issue. We’ll provide a prepaid shipping label for the return, and upon inspection, offer a full refund or replacement at no additional cost to you.

International Returns
For international orders, customers are responsible for return shipping costs and any applicable customs fees, duties, or taxes, unless the item is defective or incorrect. Please ensure compliance with your local customs regulations when returning items.

Non-Returnable Items
The following items are non-returnable:

  • Items marked as final sale.
  • Items damaged due to misuse, improper care, or normal wear and tear.
  • Items returned after the 15-day window.

Contact Us
If you have any questions about our Return and Refund Policy, please reach out to us at hi@luxebirch.com. We’re here to help!