Shipping Policy for LuxeBirch!

Thank you for choosing LuxeBirch.com. We strive to provide high-quality custom products and a seamless shopping experience. Below, you’ll find all the details about our shipping process, delivery times, and policies.

Processing Time

All products are made-to-order (print-on-demand), which means we create them specifically for you once your order is placed. Please allow 2–5 business days for order processing and production before your item is shipped. Processing times may vary depending on the product type and design complexity.

Shipping Options and Delivery Times

We partner with trusted print providers and shipping carriers to deliver your orders as quickly as possible. Shipping times vary depending on your location and the shipping method selected at checkout. Here’s an estimated breakdown:

• Standard Shipping: 3–5business days for US orders and 7-14 days for international.
• Express Shipping: 1–3 business days for US orders

Please note that these timeframes are estimates and do not include processing time. Delivery times may also be affected by factors outside of our control, such as customs delays, weather, or carrier issues.

Shipping Destinations

We currently ship to "most countries worldwide". If you’re unsure whether we ship to your location, feel free to contact us at hi@luxebirch.com.

Shipping Costs

Shipping costs are calculated at checkout based on the following factors:

• Your shipping address.
• The size and weight of your order.
• The shipping method selected.

Free shipping may be available for select products or during promotions. Check our website or follow us on social media for updates!

Order Tracking

Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your order’s progress through the carrier’s website.

Customs and Import Taxes

For international orders, customs fees or import taxes may apply. These charges are the responsibility of the customer and are not included in the product or shipping costs. We recommend checking with your local customs office for more information.

Delays

While we do our best to ensure timely delivery, delays can occasionally occur due to unforeseen circumstances such as:

• High order volumes during peak seasons.
• Shipping carrier delays.
• Customs clearance processes.

If your order is significantly delayed, please contact us at hi@luxebirch.com, and we’ll be happy to assist you.

Lost or Stolen Packages

If your tracking information shows that your package was delivered but you haven’t received it, please contact your local post office or shipping carrier first. If the issue persists, reach out to us at hi@luxebirch.com, and we’ll do our best to help resolve the situation.

Returns and Exchanges

Due to the custom nature of our products, we do not accept returns or exchanges unless the item is defective or damaged. If there’s an issue with your order, please contact us within 5 days of receiving your product, and we’ll work with you to resolve the issue. For more details, please review our Return Policy.

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If you have any questions about our shipping policy, feel free to contact us at hi@luxebirch.com. We’re here to help!